Frequently Asked Questions
Everything you need to know about your grilling experience.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for grills and accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply for large freight items like full-sized grills.
Do Charbroil products come with a warranty?
Yes, our products come with a limited warranty that varies by model. Most grills feature a multi-year warranty on burners and specific components against perforation and manufacturing defects.
How do I find replacement parts for my specific grill model?
You can find compatible parts by entering your grill's model number into the search bar on our Parts & Accessories page to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.
How do I clean and maintain my Tru-Infrared™ cooking grates?
We recommend a high-heat burn-off after every cooking session and using a nylon brush once the grates have cooled to remove any remaining debris.